Lee Waters: Contact Center Management

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Lee Waters

A pleasure to welcome Lee Waters to the show. A veteran of the contact center management space, Lee co-founded both Clear Harbor and Receptivity Group.

On the show, we discussed the following topics:

1. Lee grew Clear Harbor from 2 to 1200 people. Lee shares how that happened. It wasn’t about just building a business…it was about building a business culture.

2. The importance of stress-testing by simulating work environments to determine keen understanding of both technology and process.

3. The impacts of outsourcing – and its role in business transformation.

4. The Atlanta Technology Angels, and what they do to help the startup community. And does does ATA help with the availability of startup capital to help fund the tech community in Georgia.

5. What angel investors look for when considering angel investments. What are the best pieces of advice when pitching ATA…

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